Shipping Policy
Effective Date: January 7, 2025
Street Address: 2025 Prentiss Dr, Downers Grove, Illinois (IL), 60516
Phone Number: (630) 541-8285
Email: info@primealipc.com
Website: https://primealipc.com/
At Primealipc, we are committed to ensuring that your shopping experience is smooth and enjoyable, including a reliable and efficient shipping process. This Shipping Policy outlines the terms under which we handle your order’s delivery, so you know exactly what to expect when purchasing our products.
1. Shipping Methods
We offer a variety of shipping options for both domestic and international orders. Depending on your location, you may select from the following shipping methods at checkout:
- Standard Shipping (Domestic and International)
- Expedited Shipping (Domestic and International)
- Priority Shipping (Domestic Only)
- International Express Shipping (Available for selected countries)
2. Processing Time
Orders are processed within 1-2 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays. Please note that some items may take additional time for processing, especially if they are custom-made or on backorder. We will notify you if there are any delays.
3. Shipping Times
Shipping times depend on the shipping method selected and the destination. Estimated delivery times are as follows:
- Domestic (U.S.) Standard Shipping: 3-7 business days
- Domestic (U.S.) Expedited Shipping: 2-3 business days
- Domestic (U.S.) Priority Shipping: 1-2 business days
- International Shipping: 7-15 business days (varies by country)
Please be aware that delivery times may vary based on factors like location, weather conditions, or shipping carrier delays.
4. Shipping Costs
Shipping costs are calculated based on your shipping address and the shipping method you choose. You will see the exact shipping cost during checkout before confirming your order. We occasionally offer promotional free shipping, which will be indicated on our website.
5. International Shipping
We offer international shipping to most countries. Please ensure that you are aware of any customs duties, taxes, and regulations specific to your country, as these may be applied to your order upon arrival. Primealipc is not responsible for customs fees, import duties, or taxes.
6. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and link to track your package. You can also check the status of your order through your account on our website or by contacting our customer support team.
7. Shipping Restrictions
We currently do not ship to P.O. Box addresses or military addresses (APO/FPO). Additionally, there may be certain product restrictions based on shipping destinations, so please verify your country’s shipping eligibility during checkout.
8. Damaged or Lost Items
If your package arrives damaged, please contact our customer service team at info@primealipc.com immediately. We will work with you and the shipping carrier to resolve the issue. Primealipc is not responsible for lost or stolen packages once they have been delivered to the shipping address provided by the customer.
9. Address Accuracy
Please double-check your shipping address before completing your order. We are not responsible for delays or lost shipments resulting from incorrect or incomplete addresses. If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.
10. Shipping Policy Updates
We reserve the right to update or change this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date.
For any questions or concerns regarding shipping, please feel free to contact our customer service team at info@primealipc.com or call us at (630) 541-8285.