Refund and Returns Policy

Effective Date: January 7, 2025
Street Address: 2025 Prentiss Dr, Downers Grove, Illinois(IL), 60516
Phone Number: (630) 541-8285
Email: info@primealipc.com
Website: https://primealipc.com/

1. Return Period
Customers may return unused and undamaged products within 30 days of the purchase date for a full refund or exchange. After 30 days, returns will not be accepted.

2. Condition of Products
To be eligible for a return, products must be in their original condition, unworn, and in the original packaging. Custom-ordered or personalized items cannot be returned.

3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to the original payment method.

4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrectly shipped. We recommend using a trackable shipping service to ensure your return is safely received.

5. Exchanges
If you wish to exchange a product, please return the original item and place a new order through our website.

For any return-related inquiries, please contact us at info@primealipc.com.